FAQs

How do I find out the price for an engagement ring I saw on your web site?

Since you choose the size and quality of your diamond, and the karat of gold or platinum for your ring, Gems Jewelry can create almost any ring to fit almost any budget. The price for any particular ring can vary widely, depending on the choices you make. A diamond consultant at one of our retail showrooms can walk you through the process of choosing a diamond ring that suits your taste and your budget.

I've looked through all of the styles on your web site, but I can't quite find the ring I had in mind. Are there more styles I could see?

Only our best-selling designs are currently featured on our web site. If you don't see the style you're looking for on our web site, drop by one of our showrooms to see our full selection of diamond jewelry and over 4000 diamond ring designs.

Do you carry anything other than engagement and wedding rings?

Of course! We also carry an extensive selection of earrings, pendants, bracelets and other diamond jewelry. Stop by any of our showrooms to see our full selection.

Do you offer financing for my jewelry purchase?

Yes, financing is available. You can contact any of our retail showrooms for details.

We bought my engagement ring from your Vancouver store a year ago, but have since moved to Toronto. Now we'd like to purchase the matching wedding band, but you don't have a location here. Can you help us?

Absolutely! Simply phone the Vancouver Head Office, or any other Gems Jewelry showroom near you. A diamond consultant will be happy to help you and can arrange to have the wedding band shipped to you.

How do I choose the perfect engagement ring for my girlfriend?

If she hasn't been dropping any obvious hints (emailing you her Gems Jewelry Wish List, or taping photos on the refrigerator, for example), have a peek at the jewelry she currently wears. This should give you an idea of her style. Does she prefer white gold or yellow gold, and is the style simple or ornate? Remember, unless you're planning to completely surprise her, she'll probably be excited to help you shop.

Shape

As the name suggests, shape (round, princess, radiant, etc.) describes a diamond's form, primarily as viewed from above. All diamond shapes have different attributes, but overall the beauty of the individual shapes is a matter of personal taste. Shape does not affect the quality of the stone. If it is well cut its brilliance and value will endure no matter what. The shape of the rough diamond crystal usually dictates the shape of the stone. All are cut for maximum fire and brilliance, but facet shape varies with the cut and as a result, filters light differently. Additionally, some designs are more suited to a particular shape.

The Basics of Keeping Your Diamond Clean

So how can you keep your diamond looking its very best? Here are some tips on diamond care:

• Handle your diamond sparingly, as your fingers provide enough oil from your skin to alter the way your diamond looks.
• Clean your diamond regularly. A simple plan to keep your diamond jewelry always looking beautiful is to soak the diamond in an ammonia-based household cleaner (such as window cleaner) overnight, once or twice weekly. In the morning, remove the diamond from the cleaner and brush it with a soft, clean toothbrush to remove any leftover dirt. Take extra care to brush the back of the diamond as this will be the area that has collected the most oil and dirt.
• Be aware that fragile settings and estate jewelry won't take kindly to being scrubbed with a toothbrush, so use a soft touch. Then, just rinse the diamond with water and wipe with a soft, lint-free cloth.
• Don't use harmful solutions. Chlorine or abrasives should never be used when cleaning diamonds, especially those set in jewelry. These erode some of the metals often used in diamond settings, and may loosen prongs, or even dissolve the metal completely.

Regular cleaning will keep your diamond jewelry in gleaming condition and ready to sparkle on that special occasion.

Tips for General Care

Even though you may wear your diamond engagement ring 24 hours a day, you should still give thought to its care.

• Don't wear it when you're doing rough work. Even though a diamond is durable, it can be chipped by a hard blow.
• Don't let your diamond come in contact with chlorine bleach when you're doing household chores. It can damage and discolor the mounting.
• Do see your jeweler at least once a year and have him check your ring and other precious pieces for loose prongs and wear of mountings. He'll usually give them a professional "shine-up" too.

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